Can I order by phone?
Absolutely! You may order any merchandise seen on this web site by phone by calling (800)772-1343 during normal business hours (9am-6pm M-F EST). We'll need you to tell us the name or the item number for each product you wish to order. Many people simply make a print-out of their shopping cart and use that for reference during the call. You may pay by credit card, check or Paypal.
What forms of payment does Inside Avenue accept?
Inside Avenue accepts MasterCard, Visa, Discover, American Express credit cards, Paypal and Google Check Out for typical shopping cart purchases. We also accept checks and bank wires for orders placed by phone. If you do not wish to provide your credit card information over the Internet, please call (800)772-1343 and place your order by phone. Although we use a secure web site for order processing, we understand the many people still prefer to speak with a real person before providing sensitive information.
Will I receive and order confirmation?
We send out a confirmation email immediately upon order placement; generally within 5 minutes. This email is an acknowledgement of your order and includes the details of your purchase along with a reference number to assist us when discussing your order in the future. Our order acknowledgement is sent prior to obtaining an authorization on your credit card. If we subsequently have trouble obtaining an authorization from your bank, we will contact you by phone or email to resolve the problem.
What is your return policy?
Your total satisfaction is extremely important to us. All rugs are returnable within 30 days after the date of shipment. For returns for other reasons than manufacturer defect or shipping damaged, you will need to ship the item back to us freight prepaid. We will also deduct the original shipping cost from the total credit.
If an item is found to be damaged upon receipt, we will offer you the option of getting a replacement or full refund.
How do I return merchandise?
Please see our published return policy for details and instructions.
What shipping options are available?
Most rugs are shipped via UPS Ground or FedEx Ground. We currently do not offer "rush" shipping services since most of the items offered for sale do not ship until 7 to 10 days after you place your order.
When does my order ship?
If an item is in stock, it will ship within 48-72 hours from the time we received your order. The transit time is between 3-7 business days. Once we received your order, an email with an estimate ship date will be sent to you within 24 hours. A tracking number will be sent to you within 24 hours of shipment.
Will I be charged sales tax?
Inside Avenue is required to charge sales tax on all orders delivered to addresses in California. Orders shipped outside of California are never charged sales tax and it is up to you to determine if you might otherwise be subject to a state or local tax in your area.
Where does the merchandise ship from?
Inside Avenue's main office is located in Oak Park, California; however, most merchandise ordered online is shipped from our fulfillment house in the central United States, or drop-shipped directly from the manufacturer.
Can orders be shipped outside the United States?
We are currently shipping to the US only. For international shipments, please contact us for a quote. Note that we require a minimum order of $2500 for international shipments due to the high shipping cost for international orders.
How is my merchandise delivered?
Most merchandise, excluding furniture, is shipped via UPS Ground or FedEx Ground.
Is my credit card information secure?
The Inside Avenue web site uses the very latest secure server technologies and Internet encryption to ensure that all aspects of your order are completely protected. Your browser will indicate a secure connection with our server during order placement by showing a "lock" icon in the lower right corner.
What if I receive incorrect or damaged merchandise?
Your total satisfaction is extremely important to us and you can be assured that we will do everything we can to immediately correct all problems with minimal inconvenience to you. Please see our published return policy for details and instructions.
When is my credit card charged?
Orders scheduled to be shipped within 2 weeks of order placement are charged in full to your credit card when your order ships. In call cases, credit card bank authorizations are obtained upon order placement.
Can we see the merchandise in person?
Inside Avenue is an e-commerce site only. All of our items are special orders and can only be viewed on line.
How do I track my order?
To track your order, please log in using your email and password set at the time you established the account. If you forget your password, enter your email address and click on "forget my password". We will email you an one-time only password to use.