All rugs are warranted against defect within one year from the date of purchase.
At its discretion, the manufacturer will replace the rug without charge with certain limitations that are listed below.
Please note the following conditions that are not covered under warranty:
1) Normal wear and tear
2) Differences in color and texture between one rug and another
3) Damages resulting from owner's use, such as improper cleaning, pets, children, exposure to sunlight, heat or chemicals.
4) Normal shedding that will stop over time.
5) Damages resulting from vacuum cleaner.
Liability and exclusive remedy is limited to actual repair and replacement and will not exceed the actual invoice amount.
To request a warranty replacement, please email us
with your original order number, a picture of your rug along with a detailed description of the issue.